Early Intervention to Reduce Complaints: An Australian Victoria Police Initiative

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Title Early Intervention to Reduce Complaints: An Australian Victoria Police Initiative
Author Macintyre, Stuart; Prenzler, Timothy James; Chapman, Jackie
Journal Name International Journal of Police Science & Management
Editor Ian McKenzie
Year Published 2008
Place of publication Isle of Man
Publisher Vathek
Abstract Complaints profiling', 'early warning' or 'early intervention' systems are currently seen as vital mechanisms for reducing police misconduct and improving police–community relations. This paper reports on the introduction of an early intervention system for police in the State of Victoria, Australia. The findings support the contention that such systems have a demonstrable utility in reducing complaints. A sample of 44 individuals profiled showed that interventions resulted in a 71.07 per cent reduction in complaints, from an expected 121 down to 35 over a two-year period. Additionally, the study showed that the financial cost–benefit effects were very positive, with reduced complaints resulting in an estimated saving of AU$3.2 million over the two years. A study of a sample of nine locations showed a 58.6 per cent reduction in complaints, from a projected number of 60.6 down to 25 over a one-year period, with an estimated saving of AU$1.4 million. The paper also describes the types of interventions used and a number of issues that arise from complaints profiling.
Peer Reviewed Yes
Published Yes
Publisher URI http://www.vathek.com/home.php
Alternative URI http://dx.doi.org/10.1350/ijps.2008.10.2.77
Copyright Statement Copyright 20085 Vathek Publishing Ltd. The attached file is reproduced here in accordance with the copyright policy of the publisher. Use hypertext link to access the publisher's webpage.
Volume 10
Issue Number 2
Page from 238
Page to 250
ISSN 1478-1603
Date Accessioned 2009-03-13
Language en_AU
Research Centre ARC Centre of Excellence in Policing and Security
Faculty Faculty of Arts
Subject Police Administration, Procedures and Practice
URI http://hdl.handle.net/10072/22949
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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