A Conceptual Model of Citizens' Trust in e-Government

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Title A Conceptual Model of Citizens' Trust in e-Government
Author Al-Saghier, Hisham M; Ford, Marilyn; Nguyen, Anne T.; Hexel, Rene
Publication Title Proceedings of the 4th International Conference on e-Government
Editor Dan Remenyi
Year Published 2008
Place of publication United Kingdom
Publisher Academic Publishing Limited
Abstract Governments all over the world have launched their e-government initiatives. As a consequence of the rapid development and implementation of e-government applications, research on e-government has gained a great deal of researchers' attention. However, very little has been written on citizens' likelihood to use and trust e government. Most of existing literatures on trust in e-government focus on technical perspective such as PKI. This paper presents the citizens' trust aspects in e-government. The aim of this paper is to develop a conceptual model of citizens' trust in e-government. This is contextualized by investigation the factors that are most likely influence the citizens' trust in e-government transactions. The proposed conceptual model of citizens' trust in e-government is integrated constructs from multiple disciplines: psychology, sociology, e-commerce, and HCI. The model will help governments to facilitate and develop citizens' trust in e-government. In addition, it will fill the gap in the literature by providing a model citizens' trust in e-government.
Peer Reviewed Yes
Published Yes
Publisher URI http://www.academic-conferences.org/iceg/iceg2008/iceg08-home.htm
Copyright Statement Copyright remains with the authors 2008. The attached file is posted here with permission of the copyright owners for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher's website or contact the authors.
ISBN 97819066938207
Conference name 4th International Conference on e-Government
Location Melbourne, Australia
Date From 2008-10-23
Date To 2008-10-24
URI http://hdl.handle.net/10072/24597
Date Accessioned 2009-02-26
Language en_AU
Research Centre Institute for Integrated and Intelligent Systems
Faculty Faculty of Science, Environment, Engineering and Technology
Subject PRE2009-Computer-Human Interaction; PRE2009-Data Security; PRE2009-Interorganisational Information Systems
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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