A conceptual examination of the causal sequences of emotional labor, emotional dissonance and emotional exhaustion: the argument for the role of contextual and provider characteristics
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| Title | A conceptual examination of the causal sequences of emotional labor, emotional dissonance and emotional exhaustion: the argument for the role of contextual and provider characteristics |
|---|---|
| Author | Hartel, Charmine E.J.; Hsu, Alice C.F.; Boyle, Maree Veronica |
| Book Title | Managing Emotions in the Workplace |
| Editor | N. Ashkanasy, W.J. Zerbe and C.E.J. Hartel |
| Year Published | 2002 |
| Citation | New York: M.E. Sharpe pp. 251-275 |
| Peer Reviewed | Yes |
| Published | Yes |
| Publisher URI | http://www.mesharpe.com |
| Research Centre | Centre for Work, Organisation and Wellbeing |
| Faculty | Griffith Business School |
| Publication Type | Book Chapters |
Please use this identifier to cite this record: http://hdl.handle.net/10072/25268
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