A conceptual examination of the causal sequences of emotional labor, emotional dissonance and emotional exhaustion: the argument for the role of contextual and provider characteristics

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Title A conceptual examination of the causal sequences of emotional labor, emotional dissonance and emotional exhaustion: the argument for the role of contextual and provider characteristics
Author Hartel, Charmine E.J.; Hsu, Alice C.F.; Boyle, Maree Veronica
Book Title Managing Emotions in the Workplace
Editor N. Ashkanasy, W.J. Zerbe and C.E.J. Hartel
Year Published 2002
Citation New York: M.E. Sharpe pp. 251-275
Peer Reviewed Yes
Published Yes
Publisher URI http://www.mesharpe.com
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Publication Type Book Chapters

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