A conceptual examination of the causal sequences of emotional labor, emotional dissonance and emotional exhaustion: the argument for the role of contextual and provider characteristics
Author(s)
E.J. Hartel, Charmine
C.F. Hsu, Alice
Boyle, Maree V.
Griffith University Author(s)
Year published
2002
Metadata
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This book advances the understanding of the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions.This book advances the understanding of the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions.
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Book Title
Managing Emotions in the Workplace