Exploring the IT-User Gap: towards developing communication strategies

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Title Exploring the IT-User Gap: towards developing communication strategies
Author Tuffley, David
Publication Title 2005 QualIt: challenges for quallitative research
Editor J. Beekhuyzen, L von Hellens et al
Year Published 2005
Place of publication Brisbane
Publisher Griffith University (IIIS)
Abstract It has long been recognized that a gap exists between IS developers and users. It has been called by many names, and a variety of solutions have been proposed to bridge the gap. Yet, despite these efforts the problem seems as pervasive as ever, and efforts to solve it have been limited in effectiveness. This paper explores the nature of the gap that leads to poor communication between IS developers and system users, and which has been cited as a principal reason why user requirements are not captured to the necessary level of detail and completeness, resulting in lower levels of system usability.
Peer Reviewed Yes
Published Yes
Publisher URI http://www.griffith.edu.au/engineering-information-technology/institute-integrated-intelligent-systems
Copyright Statement Copyright remains with the author 2005. The attached file is posted here with permission of the copyright owner for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher's website or contact the author.
ISBN 1-920952-48-9
Conference name Qualitative Research in IT & IT in Qualitative Research
Location Brisbane
Date From 2005-11-23
Date To 2005-11-25
URI http://hdl.handle.net/10072/2549
Date Accessioned 2006-03-17
Language en_AU
Research Centre Institute for Integrated and Intelligent Systems
Faculty Faculty of Engineering and Information Technology
Subject Information Systems Organisation
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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