'It's like if you opened someone else's letter' - User Perceived Privacy and Social Practices with SMS Communication

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Title 'It's like if you opened someone else's letter' - User Perceived Privacy and Social Practices with SMS Communication
Author Chatfield, Craig; Hakkila, Jonna Riitta
Publication Title Mobile HCI 05: Proceedings of the 7th International Conference on Human Computer Interaction with Mobile Devices and Services
Editor Tscheligi, M., Bernhaupt, R., Mihalic, K.
Year Published 2005
Place of publication New York
Publisher ACM (Association for Computing Machinery)
Abstract This paper presents a study examining users' perceptions of privacy relating to mobile phone usage, and more specifically on the use of short message service (SMS) messages. The study also looks at the reasons for mobile phone ownership, and user perceptions on possibilities for added privacy with mobile messaging communication. The user study consisted of a written survey of 119 people and ten interviews. Results confirm that most respondents feel mobile phones are private and personal devices, and that SMS messages are perceived as more private than normal calls. This research found user privacy is guarded by widely accepted, unwritten rules of treating phones and messages as confidential, and there exists little need to complicate this communication medium with technical means of securing user privacy (e.g. encryption).
Peer Reviewed Yes
Published Yes
ISBN 1-59593-089-2
Conference name 7th International Conference on Human Computer Interaction with Mobile Devices and Services
Location Salzburg, Austria
Date From 2005-09-19
Date To 2005-09-21
URI http://hdl.handle.net/10072/2588
Date Accessioned 2006-03-14
Date Available 2007-03-21T21:28:34Z
Language en_AU
Faculty Faculty of Engineering and Information Technology
Subject Other Information, Computing and Communication Sciences
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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