Development of lifetime warranty policies and models for estimating costs

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Title Development of lifetime warranty policies and models for estimating costs
Author Chattopadhyay, Gopinath; Rahman, Anisur
Journal Name Reliability Engineering and System Safety
Year Published 2008
Place of publication United Kingdom, United States
Publisher Elsevier Ltd.
Abstract In today's fiercely competitive products market, product warranty has started playing an important role. The warranty period offered by the manufacturer/dealer has been progressively increasing since the beginning of the 20th Century. Currently, a large number of products are being sold with long-term warranty policies in the form of extended warranty, warranty for used products, service contracts and lifetime warranty policies. Lifetime warranties are relatively a new concept. The modelling of failures during the warranty period and the costs for such policies are complex since the lifespan in these policies are not defined well and it is often difficult to tell about life measures for the longer period of coverage due to usage pattern/maintenance activities undertaken and uncertainties of costs over the period. This paper focuses on defining lifetime, developing lifetime warranty policies and models for predicting failures and estimating costs for lifetime warranty policies.
Peer Reviewed Yes
Published Yes
Publisher URI http://www.elsevier.com/locate/ress
Alternative URI http://dx.doi.org/10.1016/j.ress.2007.02.005
Copyright Statement Copyright 2008 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Volume 93
Issue Number 4
Page from 522
Page to 529
ISSN 0951-8320
Date Accessioned 2009-01-29
Date Available 2009-12-15T03:18:51Z
Language en_AU
Research Centre Centre for Infrastructure Engineering and Management
Faculty Faculty of Science, Environment, Engineering and Technology
Subject PRE2009-Industrial Engineering
URI http://hdl.handle.net/10072/26224
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1x

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