dc.contributor.author | C.G. Davidson, Michael | |
dc.contributor.author | L. Manning, Mark | |
dc.date.accessioned | 2017-05-03T12:03:28Z | |
dc.date.available | 2017-05-03T12:03:28Z | |
dc.date.issued | 2003 | |
dc.date.modified | 2009-11-11T05:25:19Z | |
dc.identifier.issn | 15256480 | |
dc.identifier.doi | 10.1300/J149v04n04_05 | |
dc.identifier.uri | http://hdl.handle.net/10072/26600 | |
dc.description.abstract | Seven dimensions of organizational climate and measures of perceived customer satisfaction were gathered from food and beverage employees of 14 hotels. Regression analysis revealed organizational climate to explain 26.9% of the variance in customer satisfaction with food and beverage and only two organizational climate dimensions, professional and organizational esprit, and conflict and ambiguity, displaying a unique relationship to customer satisfaction with food and beverage. Customer satisfaction with food and beverage was found to explain 18.45% of the variation in RevPAR among the hotels. Recommendations are made as to which dimensions of organizational climate should be targeted for intervention programs attempting to increase hotel financial performance. | |
dc.description.peerreviewed | Yes | |
dc.description.publicationstatus | Yes | |
dc.language | English | |
dc.language.iso | eng | |
dc.publisher | Routledge | |
dc.publisher.place | United States | |
dc.relation.ispartofpagefrom | 85 | |
dc.relation.ispartofpageto | 100 | |
dc.relation.ispartofissue | 4 | |
dc.relation.ispartofjournal | International Journal of Hospitality and Tourism Administration | |
dc.relation.ispartofvolume | 4 | |
dc.subject.fieldofresearch | Commercial Services | |
dc.subject.fieldofresearch | Tourism | |
dc.subject.fieldofresearchcode | 1504 | |
dc.subject.fieldofresearchcode | 1506 | |
dc.title | Organizational Climate of Food and Beverage Employees: Its Impact Upon Customer Satisfaction in Hotels | |
dc.type | Journal article | |
dc.type.description | C1 - Articles | |
dc.type.code | C - Journal Articles | |
gro.date.issued | 2003 | |
gro.hasfulltext | No Full Text | |
gro.griffith.author | Davidson, Michael C. | |