Business improvement strategy or useful tool? Analysis of the application of the 5S concept in Japan, the UK and the US

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Title Business improvement strategy or useful tool? Analysis of the application of the 5S concept in Japan, the UK and the US
Author Kobayashi, Kaoru; Fisher, Ron James; Gapp, Rodney Peter
Journal Name Total Quality Management
Editor Professor G Kanji
Year Published 2008
Place of publication United Kingdom
Publisher Routledge
Abstract This research investigates how a Japanese philosophy for life, the 5S concept, has been applied to achieve business improvement in Japan, the UK and the USA. An exploratory study into an under-researched area, the research utilises frameworks provided by Osada (1989, 1991) and Hirano (1995, 1996). A quantitative content analysis approach of the web-sites of 217 businesses is used. Lexical analysis of the manifest content of World Wide Web business domains facilitates understanding of the ways in which 5S has been adopted and implemented. The research finds that Japan emphasizes 5S as a strategy for business excellence, requiring participation both at work and in the home. In the UK and USA, 5S is viewed as a system or tool for the workplace only. The findings suggest that a balanced understanding of both '5S as a philosophy or way' and '5S as a technique or tool' could define the ultimate goal of 5S as a management approach to solve problems in the workplaces and processes of organisations.
Peer Reviewed Yes
Published Yes
Publisher URI http://www.tandf.co.uk/journals/titles/14783363.asp
Alternative URI http://dx.doi.org/10.1080/14783360701600704
Volume 19
Issue Number 3
Page from 245
Page to 262
ISSN 1478-3363
Date Accessioned 2008-06-27
Date Available 2009-11-11T05:25:56Z
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject PRE2009-Quality Management
URI http://hdl.handle.net/10072/26605
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1e

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