Consumer attributions and behavioral responses to service failures in strategic airline alliance settings

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Title Consumer attributions and behavioral responses to service failures in strategic airline alliance settings
Author Weber, Karin; Sparks, Beverley
Year Published 2004
Publisher Pergamon
Citation Journal of Air Transport Management, Vol. 10(5), pp. 361-367
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1016/j.jairtraman.2004.06.004
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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