Differentiating between service quality and relationship quality in cyberspace

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Title Differentiating between service quality and relationship quality in cyberspace
Author Keating, Byron; Rugimbana, Robert; Quazi, Ali
Editor Jay Kandampully
Year Published 2003
Publisher Emerald Group Publishing Ltd
Citation Managing Service Quality: An International Journal, Vol. 13(3), pp. 217-232
Peer Reviewed Yes
Published Yes
Publisher URI http://info.emeraldinsight.com/products/journals/journals.htm?id=msq
Alternative URI http://dx.doi.org/10.1108/09604520310476481
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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