Recruitment, training and turnover: another call centre paradox

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Title Recruitment, training and turnover: another call centre paradox
Author Townsend, Keith John
Year Published 2007
Publisher Emerald Group Publishing Ltd.
Citation Personnel Review, Vol. 36(3), pp. 476-490
Peer Reviewed Yes
Published Yes
Publisher URI http://info.emeraldinsight.com/products/journals/journals.htm?PHPSESSID=g7o6qmr6ata502adie2g77htl5&id=pr
Alternative URI http://dx.doi.org/10.1108/00483480710731383
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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