Knowledge managing major events: a case study of the Sydney Olympic Games

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Title Knowledge managing major events: a case study of the Sydney Olympic Games
Author Halbwirth, Sue; Toohey, Kristine
Journal Name Journal of Sport & Tourism
Year Published 2002
Place of publication London
Publisher Taylor & Francis
Abstract Event management organisations are unique institutions in many ways. One of these is the manner in which they create, manage and transfer the information and knowledge they need to operate efficiently. Their finite project character requires innovative knowledge management (KM) solutions, however, to date, many event organisations have failed to capitalise effectively on recent KM advances. The 2000 Summer Olympic Games, held in Sydney, provides an excellent case study of how an event 'franchiser' (the International Olympic Committee) and an event 'franchisee' (the Sydney Organising Committee of the Olympic Games SOCOG) have successfully adopted KM strategies and practices to become 'learning organisations'. They now provide KM benchmarks for other event organisers. The paper is written from personal experience and outlines the IOC and SOCOG's KMgrowth and development from an information management approach into a wider knowledge management role, assisted by technology solutions. It will also identify some practical examples of KM practices that could be integrated into other event structures.
Peer Reviewed No
Published Yes
Alternative URI http://dx.doi.org/10.1080/10295390208718731
Volume 7
Issue Number 3
Page from 33
Page to 34
ISSN 1477-5085
Date Accessioned 2009-03-10
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Commerce, Management, Tourism and Services
URI http://hdl.handle.net/10072/28081
Publication Type Letter or Note
Publication Type Code c3x

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