An investigation of the role played by frequency and uncertainty in hotel outsourcing decisions

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Title An investigation of the role played by frequency and uncertainty in hotel outsourcing decisions
Author Lamminmaki, Dawne Martha
Journal Name The International Journal of Services Technology and Management
Editor Dr. M.A. Dorgham, Chief Editor
Year Published 2009
Place of publication Switzerland
Publisher Inderscience Enterprises Ltd
Abstract This paper draws on Transaction Cost Economics (TCE) theory (Coase, 1937; Williamson, 1985, 1988, 1999) to examine hotel outsourcing. The study focuses on the uncertainty and frequency attributes, two of three activity attributes that TCE theorists see as affecting the propensity to outsource. Findings relating to the third TCE activity attribute, asset specificity, are reported in Lamminmaki (2005). Qualitative data was collected by interviewing fifteen senior managers in large hotels. While several observations made supported the frequency tenet of TCE, which holds that frequently and extensively conducted activities will be outsourced to a low extent, two specific departures were noted. These departures resulted in the proposition of an extension to the TCE frequency tenet. The TCE doctrine also holds that uncertain activities will be outsourced to a low extent. Again, although observations made supported this view, one specific observation that contradicted the theory was noted.
Peer Reviewed Yes
Published Yes
Publisher URI
Copyright Statement Copyright 2009 Inderscience Publishers. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version.
Volume 11
Issue Number 2
Page from 182
Page to 201
ISSN 1741-525X
Date Accessioned 2009-06-09
Language en_AU
Faculty Griffith Business School
Subject Commerce, Management, Tourism and Services; Economic Theory
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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