Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention.

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Title Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention.
Author Russell, Bob
Publication Title Shifting the Boundaries of Employment and Work
Editor H. De Cieri and P. Costa
Year Published 2005
Publisher Australian Centre for Research in Employment and Work Monash University
Peer Reviewed Yes
Published Yes
Faculty Griffith Business School
Publication Type Conference Publications (Full Written Paper - Refereed)

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