Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention.

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Title Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention.
Author Russell, Bob
Publication Title Shifting the Boundaries of Employment and Work
Editor H. De Cieri and P. Costa
Year Published 2005
Place of publication Melbourne, Australia
Publisher Australian Centre for Research in Employment and Work Monash University
Peer Reviewed Yes
Published Yes
ISBN 0-7326-2278-6
Conference name Inaugural Conference for the Australian Centre for Research in Employment and Work
Location Melbourne Australia
Date From 2005-06-24
Date To 2005-06-25
URI http://hdl.handle.net/10072/2844
Date Accessioned 2006-02-13
Date Available 2007-03-21T21:22:26Z
Language en_AU
Faculty Griffith Business School
Subject Studies in Human Society
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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