Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention.
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| Title | Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention. |
|---|---|
| Author | Russell, Bob |
| Publication Title | Shifting the Boundaries of Employment and Work |
| Editor | H. De Cieri and P. Costa |
| Year Published | 2005 |
| Place of publication | Melbourne, Australia |
| Publisher | Australian Centre for Research in Employment and Work Monash University |
| Peer Reviewed | Yes |
| Published | Yes |
| ISBN | 0-7326-2278-6 |
| Conference name | Inaugural Conference for the Australian Centre for Research in Employment and Work |
| Location | Melbourne Australia |
| Date From | 2005-06-24 |
| Date To | 2005-06-25 |
| URI | http://hdl.handle.net/10072/2844 |
| Date Accessioned | 2006-02-13 |
| Date Available | 2007-03-21T21:22:26Z |
| Language | en_AU |
| Research Centre | Centre for Work, Organisation and Wellbeing |
| Faculty | Griffith Business School |
| Subject | Studies in Human Society |
| Publication Type | Conference Publications (Full Written Paper - Refereed) |
| Publication Type Code | e1 |
Please use this identifier to cite this record: http://hdl.handle.net/10072/2844
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