Social impact of bank closures on a small rural community: the case of Merriwa

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Title Social impact of bank closures on a small rural community: the case of Merriwa
Author Rugimbana, Robert; Strachan, Glenda Jean; Quazi, Ali; Keating, Byron
Publication Title ANZMAC 2005 Conference
Editor Sharon Purchase
Year Published 2005
Place of publication Perth, WA
Publisher University of Western Australia
Abstract Despite consumer criticism of the rationalization strategies adopted by the Australian financial institutions, no identified research has examined the social impact of such strategies. This paper addresses this lacuna by first quantifying the extent of banking customer discontentment in a rural community affected by the closure of its only bank, and then exploring the impact of this discontentment on quality of life. Results reveal that consumer satisfaction with their personal well-being is perceived to improve marginally despite increasing discontentment with banking services. This finding has significant implications for theory and practice.
Peer Reviewed Yes
Published Yes
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Copyright Statement Copyright remains with the authors 2005. The attached file is posted here with permission of the copyright owners for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher's website or contact the authors.
ISBN 0-646-45546X
Conference name ANZMAC 2005 Broadening the boundaries
Location Freemantle, WA
Date From 2005-12-05
Date To 2005-12-07
Date Accessioned 2006-02-13
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject PRE2009-Marketing and Market Research
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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