The effects of service climate and the effective leadership behaviour of supervisors on frontline employee service quality: A multi-level analysis

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Title The effects of service climate and the effective leadership behaviour of supervisors on frontline employee service quality: A multi-level analysis
Author Hui, C. Harry; Chiu, Warren C. K.; Yu, Philip L. H.; Cheng, Kevin; Tse, Herman H. M.
Editor John Arnold
Year Published 2007
Publisher The British Psychological Soceity
Citation Journal of Occupational and Organizational Psychology, Vol. 80(1), pp. 151-172
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1348/096317905X89391
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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