Emotional Labour in a Production Setting?

File Size Format
29362_1.pdf 49Kb Adobe PDF View
Title Emotional Labour in a Production Setting?
Author Townsend, Keith
Publication Title TASA 2005 Conference Proceedings
Editor Roberta Julian , Reannan Rottier and Rob White
Year Published 2005
Place of publication St. Lucia, QLD
Publisher The Australian Sociological Association
Abstract In 1983, Airlie Hochschild published a 'classic' “The Managed Heart”. Since this publication, scores of articles have been produced to explore the various manifestations of emotional labour across a range of service industries. However, there is a substantial absence when it comes to emotional labour when face-to-face or voice-to-voice interactions with customers are not present. This article presents data collected from a food-processing plant that has seen a strong managerial attempt to develop a unitarist culture. Employees face a significant level of emotional labour in their interactions within this culture. As has been found in the service industry literature, employees react differently to the emotional labour that they face, and indeed, not all emotional labour is negative for employees.
Peer Reviewed Yes
Published Yes
Publisher URI http://www.tasa.org.au/conference/2005/
Alternative URI http://www.tasa.org.au/
Copyright Statement Copyright remains with the author 2005. The attached file is reproduced here with permission of the copyright owner for your personal use only. No further distribution permitted. For information about this conference please refer to TASA website or contact the author.
ISBN 0959846050
Conference name TASA 2005 Conference
Location University of Tasmania, Hobart
Date From 2005-12-05
Date To 2005-12-08
URI http://hdl.handle.net/10072/2875
Date Accessioned 2005-12-17
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject Other Commerce, Management, Tourism and Services
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

Show simple item record

Griffith University copyright notice