'Why do we bother?': Recruitment and Training in a Call Centre

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Title 'Why do we bother?': Recruitment and Training in a Call Centre
Author Townsend, Keith John
Publication Title Reworking Work: AIRAANZ 05 - Proceedings of the 19th Conference of the Association of Industrial Relations Academics of Australia and New Zealand - Volume 1. Refereed Papers
Editor Marian Baird, Rae Cooper and Mark Westcott
Year Published 2005
Publisher Association of Industrial Relations Academics of Australia and New Zealand
Peer Reviewed Yes
Published Yes
Publisher URI http://www.mngt.waikato.ac.nz/airaanz/
Alternative URI http://airaanz.econ.usyd.edu.au/papers.html
Copyright Statement Copyright 2005 Association of Industrial Relations Academics Australia & New Zealand (AIRAANZ). The attached file is reproduced here in accordance with the copyright policy of the publisher. Use hypertext link for access to publisher's website.
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Publication Type Conference Publications (Full Written Paper - Refereed)

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