The effect of retail service provision, value, satisfaction and store-image congruence on repatronage intentions

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Title The effect of retail service provision, value, satisfaction and store-image congruence on repatronage intentions
Author O'Cass, Aron; Grace, Debra Ann
Publication Title SMA (Society for Marketing Advances) 2005 Proceedings
Editor William J. Kehoe & Linda K. Whitten
Year Published 2005
Publisher Society for Marketing Advances
Peer Reviewed Yes
Published Yes
Publisher URI http://www.marketingadvances.org/index.cfm
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Conference Publications (Full Written Paper - Refereed)

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