Development of an instrument to measure theoretical constructs of a model of citizens' trust in e-Government

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Title Development of an instrument to measure theoretical constructs of a model of citizens' trust in e-Government
Author Al-Saghier, Hisham M.; Ford, Marilyn; Nguyen, Anne T.; Hexel, Rene
Publication Title Proceedings of the 9th European Conference on e-Government (ECEG)
Editor Panos Hahamis
Year Published 2009
Place of publication United Kingdom
Publisher Academic Publishing Limited
Abstract In e-government context, trust plays a vital role in helping citizens overcome perceived risks. Trust makes citizens comfortable sharing personal information, make online government transaction, and acting on e-Government advices. Thus, trust is a significant notion that should be critically investigated to help both researchers and practitioners to understand citizens' acceptance to e-Government. Prior research in trust has focused mainly on consumer's trust in e-Commerce. Most of existing literatures on trust in e-government focus on technical perspective such as PKI. This paper contributes by proposing a conceptual model of citizens' trust in e-Government. The proposed conceptual model of citizens' trust in e-government is integrated constructs from multiple disciplines: psychology, sociology, e-commerce, and HCI. The research is aimed also to develop items in order to measure the theoretical constructs in the proposed model. The pool of items is generated based on literature review. Q-Methodology has been utilised to validate the generated measurement items. The outcome of two Q-sorting rounds resulted in developing a survey instrument for proposed model with an excellent validity and reliability statistical results.
Peer Reviewed Yes
Published Yes
Publisher URI
Copyright Statement Copyright remains with the authors 2009. The attached file is posted here with permission of the copyright owner[s] for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher's website or contact the authors.
ISBN 978-906638-34-4
Conference name 9th European Conference on e-Government (ECEG)
Location London, UK
Date From 2009-06-29
Date To 2009-06-30
Date Accessioned 2009-07-09
Language en_AU
Research Centre Institute for Integrated and Intelligent Systems
Faculty Faculty of Science, Environment, Engineering and Technology
Subject Computer-Human Interaction
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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