Dealing with service failures: The use of explanations

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Title Dealing with service failures: The use of explanations
Author Bradley, Graham Leslie; Sparks, Beverley
Editor K. S. Chon
Year Published 2009
Publisher Routledge / Taylor & Francis Group
Citation Journal of Travel and Tourism Marketing, Vol. 26(2), pp. 129-143
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1080/10548400902862010
Copyright Statement Copyright 2009 Routledge. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version.
Research Centre Griffith Institute For Tourism; Behavioural Basis of Health; Griffith Health Institute
Faculty Griffith Health Faculty
Publication Type Journal Articles (Refereed Article)

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