Dealing with service failures: The use of explanations
| File | Size | Format | |
|---|---|---|---|
| 59299_1.pdf | 160Kb | Adobe PDF | View |
| Title | Dealing with service failures: The use of explanations |
|---|---|
| Author | Bradley, Graham Leslie; Sparks, Beverley |
| Editor | K. S. Chon |
| Year Published | 2009 |
| Publisher | Routledge / Taylor & Francis Group |
| Citation | Journal of Travel and Tourism Marketing, Vol. 26(2), pp. 129-143 |
| Peer Reviewed | Yes |
| Published | Yes |
| Alternative URI | http://dx.doi.org/10.1080/10548400902862010 |
| Copyright Statement | Copyright 2009 Routledge. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version. |
| Research Centre | Centre for Tourism, Sport and Services Research; Behavioural Basis of Health; Griffith Health Institute |
| Faculty | Griffith Health Faculty |
| Publication Type | Journal Articles (Refereed Article) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/29345
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