The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting

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Title The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Author Weber, Karin; Sparks, Beverley
Editor Anna Mattila
Year Published 2009
Publisher Sage Publications Inc.
Citation Journal of Hospitality & Tourism Research, Vol. 33(1), pp. 106-125
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1177/1096348008329863
Copyright Statement Copyright 2009 International Council on Hotel, Restaurant, and Institutional Education. This is the author-manuscript version of the paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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