Managing work and employment in Australian and Indian call centres

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Title Managing work and employment in Australian and Indian call centres
Author Russell, Bob; Thite, Mohan
Book Title The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry
Editor Mohan Thite and Bob Russell
Year Published 2009
Citation New Delhi, India: Sage pp. 253-278
Peer Reviewed Yes
Published Yes
Publisher URI http://www.uk.sagepub.com/books/Book233851
Alternative URI http://www.uk.sagepub.com
Faculty Griffith Business School
Publication Type Book Chapters

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