New technology and work in the Australian telecommunications sector: What role for technicians?

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Title New technology and work in the Australian telecommunications sector: What role for technicians?
Author Ross, Peter Keith
Journal Name Labour and Industry
Year Published 2009
Place of publication Australia
Publisher Royal Melbourne Institute of Technology
Abstract This paper examined the impact of rapid technological change on the role and employment practices of Telstra technicians. The ramifications of technological change for these workers included changed skill sets, electronic monitoring,job cuts and the outsourcing of some former core work. The paper concludes that technological determinism may assist in explaining some of the resulting changes to the roles of Telstra's in-house technicians, while the heightened use of electronic monitoring was in line with the 'control imperative' of labour process theory. However, new technology did not appear to be the major factor behind Telstra's shift towards a unitarist employment relations approach. Rather, this approach represented a strategic choice on the part of Telstra management, although new technologies provided support for some of their unitarist strategies.
Peer Reviewed Yes
Published Yes
Publisher URI Http://
Copyright Statement Copyright remains with the author 2009. The attached file is reproduced here in accordance with the copyright policy of the publisher. For information about this journal please refer to the journal’s website or contact the author.
Volume 20
Issue Number 1
Page from 45
Page to 66
ISSN 1030-1763
Date Accessioned 2009-11-13
Date Available 2012-08-12T22:48:59Z
Language en_US
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject Human Resources Management
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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