An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters

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Title An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters
Author Grace, Debra Ann
Year Published 2009
Publisher Elsevier Ltd
Citation Journal of Retailing and Consumer Services, Vol. 16(1), pp. 1-9
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1016/j.jretconser.2008.02.004
Copyright Statement Copyright 2009 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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