E-retailing by banks: e-service quality and its importance to customer satisfaction

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Title E-retailing by banks: e-service quality and its importance to customer satisfaction
Author Herington, Carmel Ann; Weaven, Scott Keith W
Year Published 2009
Publisher Emerald Group Publishing
Citation European Journal of Marketing, Vol. 43(9/10), pp. 1220-1231
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1108/03090560910976456
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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