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dc.contributor.authorSinclair, Marta
dc.contributor.authorSinclair, Carl
dc.date.accessioned2017-05-03T12:56:15Z
dc.date.available2017-05-03T12:56:15Z
dc.date.issued2009
dc.date.modified2013-12-02T23:51:39Z
dc.identifier.issn15256480
dc.identifier.doi10.1080/15256480903337155
dc.identifier.urihttp://hdl.handle.net/10072/30390
dc.description.abstractThis article proposes that efficiency of hotel organizations could be improved by integrating service-oriented operations with project management principles. Such integration would instill innovation, proactive attitudes and regulated risk-taking needed to pursue ongoing improvement and proactive response to change. By managing each change as a project, embedded in smoothly running operations, hotels would extend their life span by continuously reinventing themselves. The implementation of such strategic shift would necessitate reliance on empowered staff, placed in a flexible environment that engenders favorable climates for service, innovation, and strategic human resources (HR). The end result is synergy achieved through a complementary mix of service and project management cultures.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherRoutledge
dc.publisher.placeUnited States
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom344
dc.relation.ispartofpageto360
dc.relation.ispartofjournalInternational Journal of Hospitality and Tourism Administration
dc.relation.ispartofvolume10
dc.rights.retentionY
dc.subject.fieldofresearchCommercial services
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode3504
dc.subject.fieldofresearchcode3508
dc.titleImproving hotel efficiency through integration of service and project management cultures
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Department of International Business and Asian Studies
gro.date.issued2009
gro.hasfulltextNo Full Text
gro.griffith.authorSinclair, Marta


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