dc.contributor.author | Sinclair, Marta | |
dc.contributor.author | Sinclair, Carl | |
dc.date.accessioned | 2017-05-03T12:56:15Z | |
dc.date.available | 2017-05-03T12:56:15Z | |
dc.date.issued | 2009 | |
dc.date.modified | 2013-12-02T23:51:39Z | |
dc.identifier.issn | 15256480 | |
dc.identifier.doi | 10.1080/15256480903337155 | |
dc.identifier.uri | http://hdl.handle.net/10072/30390 | |
dc.description.abstract | This article proposes that efficiency of hotel organizations could be improved by integrating service-oriented operations with project management principles. Such integration would instill innovation, proactive attitudes and regulated risk-taking needed to pursue ongoing improvement and proactive response to change. By managing each change as a project, embedded in smoothly running operations, hotels would extend their life span by continuously reinventing themselves. The implementation of such strategic shift would necessitate reliance on empowered staff, placed in a flexible environment that engenders favorable climates for service, innovation, and strategic human resources (HR). The end result is synergy achieved through a complementary mix of service and project management cultures. | |
dc.description.peerreviewed | Yes | |
dc.description.publicationstatus | Yes | |
dc.language | English | |
dc.language.iso | eng | |
dc.publisher | Routledge | |
dc.publisher.place | United States | |
dc.relation.ispartofstudentpublication | N | |
dc.relation.ispartofpagefrom | 344 | |
dc.relation.ispartofpageto | 360 | |
dc.relation.ispartofjournal | International Journal of Hospitality and Tourism Administration | |
dc.relation.ispartofvolume | 10 | |
dc.rights.retention | Y | |
dc.subject.fieldofresearch | Commercial services | |
dc.subject.fieldofresearch | Tourism | |
dc.subject.fieldofresearchcode | 3504 | |
dc.subject.fieldofresearchcode | 3508 | |
dc.title | Improving hotel efficiency through integration of service and project management cultures | |
dc.type | Journal article | |
dc.type.description | C1 - Articles | |
dc.type.code | C - Journal Articles | |
gro.faculty | Griffith Business School, Department of International Business and Asian Studies | |
gro.date.issued | 2009 | |
gro.hasfulltext | No Full Text | |
gro.griffith.author | Sinclair, Marta | |