Improving hotel efficiency through integration of service and project management cultures

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Title Improving hotel efficiency through integration of service and project management cultures
Author Sinclair, Marta; Sinclair, Carl
Journal Name International Journal of Hospitality and Tourism Administration
Year Published 2009
Place of publication United States
Publisher Routledge
Abstract This article proposes that efficiency of hotel organizations could be improved by integrating service-oriented operations with project management principles. Such integration would instill innovation, proactive attitudes and regulated risk-taking needed to pursue ongoing improvement and proactive response to change. By managing each change as a project, embedded in smoothly running operations, hotels would extend their life span by continuously reinventing themselves. The implementation of such strategic shift would necessitate reliance on empowered staff, placed in a flexible environment that engenders favorable climates for service, innovation, and strategic human resources (HR). The end result is synergy achieved through a complementary mix of service and project management cultures.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1080/15256480903337155
Volume 10
Page from 344
Page to 360
ISSN 1525-6480
Date Accessioned 2010-04-09
Date Available 2013-12-02T23:51:39Z
Language en_US
Research Centre Griffith Asia Institute
Faculty Griffith Business School
Subject PRE2009-Hospitality Management
URI http://hdl.handle.net/10072/30390
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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