Getting to the heart of the debate: TQM and middle manager autonomy

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Title Getting to the heart of the debate: TQM and middle manager autonomy
Author Psychogios, Alexandros G.; Wilkinson, Adrian John; Szamosi, Leslie T.
Journal Name Total Quality Management and Business Excellence
Year Published 2009
Place of publication United Kingdom
Publisher Routledge
Abstract The purpose of this paper is to address the generic research question of the effects of the implementation of Total Quality Management (TQM) on managers' lives. In particular, this study focuses on TQM effects on middle managers' (MMs) autonomy. Through a multi-modal research approach based on a combination of quantitative and qualitative methods, it is argued that the implementation of TQM programmes has a positive impact on MMs' autonomy. Nevertheless, it is related mostly to the 'hard' rather than the 'soft' side of TQM. The strong impact of TQM practices on MMs' responses to aspects related to their work, as compared to the small impact of the 'soft' side, implies a pragmatic view of TQM. Managers perceive a somewhat linear road to quality improvement through the use of 'hard' management practices and giving less importance to concepts, such as empowerment and employee involvement.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1080/14783360902781949
Volume 20
Issue Number 4
Page from 445
Page to 466
ISSN 1478-3363
Date Accessioned 2010-01-14
Date Available 2010-07-30T07:19:33Z
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject Business and Management
URI http://hdl.handle.net/10072/30436
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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