Predictors of customer service training in hospitality firms

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Title Predictors of customer service training in hospitality firms
Author Butcher, Kenneth John; Sparks, Beverley; McColl-Kennedy, Janet
Year Published 2009
Publisher Elsevier
Citation International Journal of Hospitality Management, Vol. 28(3), pp. 389-396
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1016/j.ijhm.2008.10.004
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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