Predictors of customer service training in hospitality firms
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| Title | Predictors of customer service training in hospitality firms |
|---|---|
| Author | Butcher, Kenneth John; Sparks, Beverley; McColl-Kennedy, Janet |
| Year Published | 2009 |
| Publisher | Elsevier |
| Citation | International Journal of Hospitality Management, Vol. 28(3), pp. 389-396 |
| Peer Reviewed | Yes |
| Published | Yes |
| Alternative URI | http://dx.doi.org/10.1016/j.ijhm.2008.10.004 |
| Research Centre | Centre for Tourism, Sport and Services Research |
| Faculty | Griffith Business School |
| Publication Type | Journal Articles (Refereed Article) |
Please use this identifier to cite this record: http://hdl.handle.net/10072/30446
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