The Line Managers' Role in Interpreting, Balancing and Managing 'Mixed Signals'

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Title The Line Managers' Role in Interpreting, Balancing and Managing 'Mixed Signals'
Author Townsend, Keith John; Wilkinson, Adrian John; Bamber, Greg J.; Allan, Cameron
Publication Title Labour, Capital and Change: Proceedings of the 23rd Conference of the Industrial Relations Academics of Australia and New Zealand
Editor John Lewer, Shaun Ryan, Johanna Macneil
Year Published 2009
Place of publication Newcastle
Publisher AIRAANZ
Abstract Haggerty and Wright call for the re-conceptualisation of HR as signals that management send to employees rather than systems, practices, or bundles. They explain that the complexities of modern organisations means that HR professionals must operate at a conceptual level and also, at a more concrete practices level. We examine a large hospital and suggest that the management of this hospital provide a vast array of mixed signals. In the decentralised HR environment it is the growing role of the ward manager as a HR practitioner (whilst not a HR professional) to interpret, diffuse and disseminate signals to the ward level employees. This role leads to a proximal commitment of the staff to the ward level, and the ward manager – employee relationship often contains much clearer, stronger signals than apparent in the relationship employees have through the hospital's mixed signals.
Peer Reviewed Yes
Published Yes
Publisher URI http://airaanzweb.weebly.com/2009-conference-main.html
Copyright Statement Copyright 2009 Association of Industrial Relations Academics Australia & New Zealand (AIRAANZ). Use hypertext link for access to publisher's website. The attached file is posted here in accordance with the copyright policy of the publisher, for your personal use only. No further distribution permitted.
ISBN 978-0-986085-0-2
Conference name Labour, Capital and Change: Proceedings of the 23rd Conference of AIRAANZ
Location Newcastle
Date From 2009-02-04
Date To 2009-02-06
URI http://hdl.handle.net/10072/30775
Date Accessioned 2009-11-18
Date Available 2010-06-09T07:36:06Z
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject Industrial Relations
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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