Conceptualising Citizen's Trust in e-Government: Application of Q Methodology

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Title Conceptualising Citizen's Trust in e-Government: Application of Q Methodology
Author Al-Saghier, Hisham M.; Ford, Marilyn; Nguyen, Anne T.; Hexel, Rene
Journal Name Electronic Journal of e-Government
Editor Frank Bannister
Year Published 2009
Place of publication United Kingdom
Publisher Academic Conferences Ltd
Abstract In e-government context, trust plays a vital role in helping citizens overcome perceived risks. Trust makes citizens comfortable sharing personal information, make online government transaction, and acting on e-Government advices. Thus, trust is a significant notion that should be critically investigated to help both researchers and practitioners to understand citizens' acceptance to e-Government. Prior research in trust has focused mainly on consumer's trust in e-Commerce. Most of existing literatures on trust in e-government focus on technical perspective such as PKI. This paper contributes by proposing a conceptual model of citizens' trust in e-Government. The proposed conceptual model of citizens' trust in e-government is integrated constructs from multiple disciplines: psychology, sociology, e-commerce, and HCI. The research is aimed also to develop items in order to measure the theoretical constructs in the proposed model. The pool of items is generated based on literature review. Q-Methodology has been utilised to validate the generated measurement items. The outcome of two Q-sorting rounds resulted in developing a survey instrument for proposed model with an excellent validity and reliability statistical results.
Peer Reviewed Yes
Published Yes
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Copyright Statement Copyright remains with the authors 2009. The attached file is reproduced here in accordance with the copyright policy of the publisher. For information about this journal please refer to the journal's website or contact the authors.
Volume 7
Issue Number 4
Page from 295
Page to 310
ISSN 1479-439X
Date Accessioned 2010-03-04
Language en_AU
Research Centre Institute for Integrated and Intelligent Systems
Faculty Faculty of Science, Environment, Engineering and Technology
Subject Information Systems Management
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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