“I smile when I'm angry!” An examination of emotional dissonance among police officers

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Title “I smile when I'm angry!” An examination of emotional dissonance among police officers
Author Sawang, Sukanlaya; Brough, Paula; Barbour, Jennifer Patricia
Publication Title Conference Proceedings: 8th International Conference on Occupational Stress and Health
Editor Wesley Baker
Year Published 2009
Place of publication USA
Publisher American Psychological Association
Abstract With the growth of service industry occupations, managing emotions at work has increased as a topic of interest among scholars and practitioners in organisational behaviour and human resource management(Grandey, 2000). Emotional dissonance occurs when there is discrepancy between organisational sanctioned emotions and actual emotions of employees(Zapf, Vogt, Seifert, Mertini, & Isic, 1999). This discrepancy can be associated with significant levels of psychological ill-health (Zapf, Seifert, Schmutte, Mertini, & Holz, 2001). Policing is consistently ranked among the top five stressful/high-risk occupations (e.g. Coman, Evans, Stanley, & Burrows, 1991). Police officers act as the front-line contact when dealing directly with community members; they are expected to be social workers, teachers, role models, and counsellors. Operational police officers are often required to suppress their actual emotions during their work, in order to perform their job to formally designated procedures and standards.
Peer Reviewed No
Published Yes
Publisher URI http://www.apa.org/pi/about/newsletter/2009/09/
Conference name 8th International Conference on Occupational Stress and Health
Location San Juan, Puerto Rico
Date From 2009-11-05
Date To 2009-11-08
URI http://hdl.handle.net/10072/31747
Date Accessioned 2009-12-14
Language en_AU
Research Centre Behavioural Basis of Health; Griffith Health Institute
Faculty Griffith Health Faculty
Subject Industrial and Organisational Psychology
Publication Type Conference Publications (Extract Paper)
Publication Type Code e3

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