Putting a cost on labour turnover in the Australian accommodation industry

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Title Putting a cost on labour turnover in the Australian accommodation industry
Author Davidson, Michael Cameron; Timo, Nils; Wang, Ying
Publication Title Proceedings of the 18th CAUTHE Conference
Editor Jack Carlsen, Michael Hughes, Kirsten Holmes and Roy Jones
Year Published 2009
Place of publication Subiaco
Publisher DiskBank
Abstract The tourism industry is a major employer in Australia and has particular significance in regional areas. A great benefit of the accommodation sector of the tourism industry is that it creates a range of employment opportunities. However, this benefit is also a weakness when labour costs and availability are under pressure. This research on labour turnover and cost in Australia was undertaken with a purpose of offering an insight into this vital issue for the accommodation industry. An on-line survey was utilised to collect data from 64 hotels. The research shows major costs being attributed to labour turnover. These are costs which both the industry and individual operators should examine closely as they impact substantially on the operating costs and profitability of these businesses. The research findings have contributed to the development of the policy agenda of the accommodation industry in Australia and the need for accommodation businesses to re-visit and analyse their own labour and cost experience.
Peer Reviewed Yes
Published Yes
Publisher URI http://www.promaco.com.au/2009/cauthe/index.htm
Copyright Statement Copyright 2009 CAUTHE. This is the author-manuscript version of this paper. Posted here with permission of the copyright owner for your personal use only. No further distribution permitted. Use hypertext link to access the conference organiser's website.
ISBN 1863081526
Conference name CAUTHE 2009 - See Change: Tourism and Hospitality in a Dynamic World
Location Fremantle, Australia
Date From 2009-02-10
Date To 2009-02-13
URI http://hdl.handle.net/10072/31846
Date Accessioned 2010-02-25
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Commerce, Management, Tourism and Services
Publication Type Conference Publications (Full Written Paper - Refereed)
Publication Type Code e1

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