Mobile Technology for Improved Productivity: Analysis of a Preliminary Study at an Australian University

Abstract

This project is part of research into mobile staff productivity in Australian universities, a $1.36m Research Grant funded by the Australian Federal Department of Education, Employment and Workplace Relations (DEEWR). To achieve productivity gains for maintenance workers, a preliminary study of a wireless technical solution for managing maintenance work-orders was tested. A second exploratory study considered the implementation of a mobile (roaming) solution to support job completion and resolution, as well as reduce time and travel costs. This paper offers a background into the requirement for the study, supported by literature in the area of mobility and productivity. It also surmises the results of the preliminary investigation – actually, an exploratory analysis - including discussion about limitations of the technology, reported user skill levels, and obstacles to use. Juxtaposed, we investigate the user's self-efficacy using the chosen technology and the impact this has on their work related activities. Finally, these self efficacy results within the context of the preliminary study are reported and discussed. The results indicated an increase in productivity for the period of time of the study.