Chinese Leisure Tourists: Perceptions and Satisfaction with Australia

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Title Chinese Leisure Tourists: Perceptions and Satisfaction with Australia
Author Wang, Ying; Davidson, Michael Cameron
Journal Name Tourism Analysis
Editor Muzaffer Uysal and Geoffrey I. Crouch
Year Published 2010
Place of publication United States
Publisher Cognizant Communication Corporation
Abstract Since the mid-1990s there has been a dramatic increase in the number of Chinese visitors to Australia, making China a significant inbound market. This study sought to ascertain how Chinese visitors' perception of Australia changed as a result of their visit. It also examined Chinese visitors' satisfaction across a range of tourism experiences. Research data was collected from 380 Chinese visitors and it was found that “food,” “shopping,” and “tour itinerary” were areas where Australia underperformed on satisfaction. A gap between pre- and posttrip perceptions was detected and it was found that meeting visitors expectation of quality, variety, and accessibility-related aspects was particularly important in achieving greater satisfaction. The research findings offer Australian tourism operators and marketers an insight into the Chinese visitor's trip experience and satisfaction.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.3727/108354210X12645141401106
Copyright Statement Copyright 2010 Cognizant Communication Corporation. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version.
Volume 14
Issue Number 6
Page from 737
Page to 747
ISSN 1083-5423
Date Accessioned 2010-05-18
Date Available 2011-06-07T06:57:13Z
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Tourist Behaviour and Visitor Experience
URI http://hdl.handle.net/10072/32251
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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