An exploration of critical issues in service quality management: Hotel executive perspectives

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Title An exploration of critical issues in service quality management: Hotel executive perspectives
Author Green, Yvette; Chacko, Harsha; Davidson, Michael Cameron
Publication Title I-CHRIE 2005 Annual Conference, Las Vegas
Editor Hailin Qu
Year Published 2005
Publisher The International Council on Hotel, Restaurant and Institutional Education
Peer Reviewed No
Published Yes
Publisher URI http://www.chrie.org/i4a/ams/amsstore/category.cfm?category_id=2
Publication Type Conference Publications (Extract Paper)

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