Reorganising service work: call centres in Germany and Britain (Book Review)

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Title Reorganising service work: call centres in Germany and Britain (Book Review)
Author Ross, Peter Keith
Year Published 2003
Publisher Centre for Employment Relations, University of Western Sydney
Citation International Journal of Employment Studies, Vol. 11(2), pp. 135-137
Peer Reviewed No
Published Yes
Publisher URI http://iera.net.au/International-Journal-of-Employment-Studies.php
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Publication Type Letter or Note

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