Reorganising service work: call centres in Germany and Britain (Book Review)

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Title Reorganising service work: call centres in Germany and Britain (Book Review)
Author Ross, Peter Keith
Journal Name International Journal of Employment Studies
Year Published 2003
Place of publication Sydney
Publisher Centre for Employment Relations, University of Western Sydney
Peer Reviewed No
Published Yes
Publisher URI http://iera.net.au/International-Journal-of-Employment-Studies.php
Volume 11
Issue Number 2
Page from 135
Page to 137
ISSN 1039-6993
Date Accessioned 2010-02-08
Date Available 2010-08-09T07:16:24Z
Language en_AU
Faculty Griffith Business School
Subject Human Resources Management
URI http://hdl.handle.net/10072/33357
Publication Type Letter or Note
Publication Type Code c3

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