Building and Measuring Employee-Based Brand Equity

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Title Building and Measuring Employee-Based Brand Equity
Author King, Ceridwyn; Grace, Debra Ann
Journal Name European Journal of Marketing
Editor Professor Gordon E. Greenley
Year Published 2010
Place of publication United Kingdom
Publisher Emerald Group Publishing
Abstract Purpose: This paper presents the first known empirically-tested model of Employee Based Brand Equity (EBBE). In doing so, it provides insight into not only how organisations can effectively manage the internal brand building process but, more importantly, appreciate the subsequent employee effects and organisational benefits. Methodology/Approach: Data were collected via an online survey of 371 employees that work in service organisations, sourced from a market research database list. Findings: Strong support was found for nine out of the ten hypothesised relationships thus providing strong validation for the proposed model. Research limitations: The employment of surveys can present data collection problems stemming from such things as lack of willingness to participate on behalf of the respondent, loss of validity when using structured questionnaires and inherent challenges of wording questions properly. However, in acknowledging these limitations, actions, such as the utilisation of a national database of 'opt in' survey participants coupled with the good reliability results and the methodical four-stage survey design process undertaken, it is suggested that every effort was made to negate this limitation. Practical implications: Knowledge gained from empirically validating a model of EBBE 1) further enriches the application of traditional brand management techniques; 2) provides a framework for brand communication training; 3) increases organisational understanding of how to engender positive employee actions and; 4) increases the accountability of such an internal investment by identifying measurable organisational benefits that accrue as a result of such efforts. Value of the Paper: This paper makes three important contributions including 1) expanding the existing brand equity literature to incorporate a third, yet equally relevant perspective, that being employee; 2) the adoption of a multi-disciplined approach to addressing a marketing issue and, in doing so, extending beyond the connectionist cognitive psychology view of brand equity to incorporate a contextual/organisation cultural element and; 3) reflecting the perceptions of employees, who are currently underrepresented in the internal brand management literature.
Peer Reviewed Yes
Published Yes
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Copyright Statement Copyright 2009 Emerald. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Volume 44
Issue Number 7/8
Page from 938
Page to 971
ISSN 0309-0566
Date Accessioned 2010-07-21
Language en_AU
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Subject Marketing Management (incl Strategy and Customer Relations)
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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