Critical incidents of partnership: five years’ experience at NatBank

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Title Critical incidents of partnership: five years’ experience at NatBank
Author Johnstone, Stewart; Wilkinson, Adrian John; Ackers, Peter
Journal Name Industrial Relations Journal
Year Published 2010
Place of publication United Kingdom
Publisher Wiley-Blackwell Publishing
Abstract Despite a rich partnership literature in the UK, relatively little is known about the processes of decision making under partnership regimes. This study examines the first five years of a high-profile agreement in a British retail bank. Inspired by critical incident technique, this article explores the way key issues such as globalisation, offshoring, and work organisation were handled and decisions were made. It is argued that one cannot fully understand the outcomes without exploring both the context and process in detail. Benefits for management, unions and employees are also explored, and some of the main challenges to partnership are considered. The article suggests that partnership requires a clear understanding of the purpose and the rules of engagement, and highlights a possible gulf between academic and actor expectations. It also highlights the importance of exploring the partnership processes and reveals evidence of the dialogue exerting a moderating effect over decision making, with management, union, and employee actors all in favour of the collaborative partnership approach.
Peer Reviewed Yes
Published Yes
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Copyright Statement Copyright 2010 Wiley-Blackwell Publishing. This is the author-manuscript version of the paper. Reproduced in accordance with the copyright policy of the publisher.The definitive version is available at
Volume 41
Issue Number 4
Page from 382
Page to 398
ISSN 0019-8692
Date Accessioned 2010-07-22
Language en_US
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject Business and Management
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

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