A new model for harmonising scores growth among multiple criteria of excellence model of EFQM: a case study in Sepahan Industrial Group Co.

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Title A new model for harmonising scores growth among multiple criteria of excellence model of EFQM: a case study in Sepahan Industrial Group Co.
Author Farzipoor Saen, Reza
Journal Name International Journal of Society Systems Science
Year Published 2010
Place of publication United Kingdom
Publisher Inderscience
Abstract The European Foundation for Quality Management (EFQM) excellence model has been used extensively and beneficially in manufacturing, banking and finance, education, management and consultancy, etc. However, EFQM may not have a strong sense of where to invest as a strategic priority or where improvement will make the biggest impact in business performance and results. The objective of this paper is to develop a mathematical model for harmonising the scores growth among nine criteria of EFQM model subject to available time, available budget, preference of decision maker (DM) and precedence constraint. To harmonise the scores growth among multiple criteria, a goal programming model is developed.
Peer Reviewed Yes
Published Yes
Publisher URI http://www.inderscience.com/browse/index.php?journalID=296
Alternative URI http://dx.doi.org/10.1504/IJSSS.2010.031469
Copyright Statement Copyright 2010 Inderscience Publishers. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version.
Volume 2
Issue Number 1
Page from 100
Page to 108
ISSN 1756-2511
Date Accessioned 2010-08-13
Date Available 2010-09-29T06:54:15Z
Language en_AU
Faculty Griffith Business School
Subject Commerce, Management, Tourism and Services
URI http://hdl.handle.net/10072/34088
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1x

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