Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online

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Title Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online
Author Sparks, Beverley; Browning, Victoria
Year Published 2010
Publisher Routledge
Citation Journal of Hospitality Marketing & Management, Vol. 19(7), pp. 797-818
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1080/19368623.2010.508010
Copyright Statement Copyright 2010 Routledge. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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