Service Failure and Recovery in a Strategic Airline Alliance Context: Interplay of Locus of Service Failure and Social Identity

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Title Service Failure and Recovery in a Strategic Airline Alliance Context: Interplay of Locus of Service Failure and Social Identity
Author Weber, Karin; Sparks, Beverley
Year Published 2010
Publisher Routledge
Citation Journal of Travel & Tourism Marketing, Vol. 27(6), pp. 547-564
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1080/10548408.2010.507137
Copyright Statement Copyright 2010 Routledge. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal website for access to the definitive, published version.
Research Centre Griffith Institute For Tourism
Faculty Griffith Business School
Publication Type Journal Articles (Refereed Article)

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