Show simple item record

dc.contributor.authorBuckley, Ralf
dc.date.accessioned2017-05-03T12:55:37Z
dc.date.available2017-05-03T12:55:37Z
dc.date.issued2010
dc.date.modified2010-10-26T07:15:10Z
dc.identifier.issn0160-7383
dc.identifier.doi10.1016/j.annals.2009.10.011
dc.identifier.urihttp://hdl.handle.net/10072/34434
dc.description.abstractCritical incidents involving communications on health and safety issues amongst staff and clients are examined from 388 days of participant observations in 63 non-motorised waterborne adventure tours in 19 countries. Good communications were critical in maintaining client satisfaction and rescuing them from life-threatening dangers; poor communications put participants at unnecessary risk or led to dissatisfaction. Communications codes, carriers and cultural contexts were all essential aspects. Communications are an important component of adventure tourism products, and deserve further research attention. Adventure tourism provides opportunities to test communications theories under adverse circumstances.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.format.extent162613 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglish
dc.language.isoeng
dc.publisherElsevier
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom315
dc.relation.ispartofpageto332
dc.relation.ispartofissue2
dc.relation.ispartofjournalAnnals of Tourism Research
dc.relation.ispartofvolume37
dc.rights.retentionY
dc.subject.fieldofresearchCommercial services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchTourist behaviour and visitor experience
dc.subject.fieldofresearchcode3504
dc.subject.fieldofresearchcode3506
dc.subject.fieldofresearchcode3508
dc.subject.fieldofresearchcode350806
dc.titleCommunications in adventure tour products: health and safety in rafting and kayaking
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Sciences, Griffith School of Environment
gro.rights.copyright© 2010 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
gro.date.issued2010
gro.hasfulltextFull Text
gro.griffith.authorBuckley, Ralf


Files in this item

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record