Customer reactions to staff empowerment: Moderators and mediators
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| Title | Customer reactions to staff empowerment: Moderators and mediators |
|---|---|
| Author | Bradley, Graham Leslie; Sparks, Beverley |
| Year Published | 2000 |
| Publisher | VH Winston & Son |
| Citation | Journal of Applied Social Psychology, Vol. 30 (5), pp. 991-1012 |
| Peer Reviewed | Yes |
| Published | Yes |
| Research Centre | Centre for Tourism, Sport and Services Research; Behavioural Basis of Health; Griffith Health Institute |
| Publication Type | Article in Scholarly Refereed Journal |
Please use this identifier to cite this record: http://hdl.handle.net/10072/3484
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