Customer reactions to staff empowerment: Moderators and mediators

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Title Customer reactions to staff empowerment: Moderators and mediators
Author Bradley, Graham Leslie; Sparks, Beverley
Year Published 2000
Publisher VH Winston & Son
Citation Journal of Applied Social Psychology, Vol. 30 (5), pp. 991-1012
Peer Reviewed Yes
Published Yes
Research Centre Griffith Institute For Tourism; Behavioural Basis of Health; Griffith Health Institute
Publication Type Article in Scholarly Refereed Journal

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