Customer reactions to staff empowerment: Moderators and mediators

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Title Customer reactions to staff empowerment: Moderators and mediators
Author Bradley, Graham Leslie; Sparks, Beverley
Journal Name Journal of Applied Social Psychology
Year Published 2000
Place of publication USA
Publisher VH Winston & Son
Peer Reviewed Yes
Published Yes
Volume 30 (5)
Page from 991
Page to 1012
ISSN 0021-9029
Date Accessioned 2001-01-01
Date Available 2007-03-13T21:45:30Z
Language en_AU
Research Centre Griffith Institute For Tourism; Behavioural Basis of Health; Griffith Health Institute
Subject Arts, Humanities and Social Sciences
URI http://hdl.handle.net/10072/3484
Publication Type Article in Scholarly Refereed Journal
Publication Type Code c1

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