Service encounter needs theory: a dyadic, psychosocial approach to understanding service encounters

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Title Service encounter needs theory: a dyadic, psychosocial approach to understanding service encounters
Author Bradley, Graham Leslie; McColl-Kennedy, Janet R.; Sparks, Beverley; Jimmieson, Nerina L.; Zapf, Dieter
Book Title Emotions and Organizational Dynamism
Editor Wilfred J. Zerbe, Charmine E.J. Hartel, Neal M. Ashkanasy
Year Published 2010
Citation United Kingdom: Emerald Group Publishing, 6 pp. 221-258
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1108/S1746-9791(2010)0000006013
Copyright Statement Copyright 2010 Emerald. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Research Centre Griffith Institute For Tourism; Behavioural Basis of Health; Griffith Health Institute
Faculty Griffith Health Faculty
Publication Type Book Chapters

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