Service encounter needs theory: a dyadic, psychosocial approach to understanding service encounters
| File | Size | Format | |
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| 65774_1.pdf | 211Kb | Adobe PDF | View |
| Title | Service encounter needs theory: a dyadic, psychosocial approach to understanding service encounters |
|---|---|
| Author | Bradley, Graham Leslie; McColl-Kennedy, Janet R.; Sparks, Beverley; Jimmieson, Nerina L.; Zapf, Dieter |
| Book Title | Emotions and Organizational Dynamism |
| Editor | Wilfred J. Zerbe, Charmine E.J. Hartel, Neal M. Ashkanasy |
| Year Published | 2010 |
| Citation | United Kingdom: Emerald Group Publishing, 6 pp. 221-258 |
| Peer Reviewed | Yes |
| Published | Yes |
| Alternative URI | http://dx.doi.org/10.1108/S1746-9791(2010)0000006013 |
| Copyright Statement | Copyright 2010 Emerald. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version. |
| Research Centre | Centre for Tourism, Sport and Services Research; Behavioural Basis of Health; Griffith Health Institute |
| Faculty | Griffith Health Faculty |
| Publication Type | Book Chapters |
Please use this identifier to cite this record: http://hdl.handle.net/10072/35313
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