Service encounter needs theory: a dyadic, psychosocial approach to understanding service encounters
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Author(s)
Bradley, Graham L
McColl-Kennedy, Janet R
Sparks, Beverley A
Jimmieson, Nerina L
Zapf, Dieter
Griffith University Author(s)
Year published
2010
Metadata
Show full item recordBook Title
Emotions and Organizational Dynamism
Volume
6
Copyright Statement
© 2010 Emerald. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.