dc.contributor.author | Bradley, Graham L | |
dc.contributor.author | McColl-Kennedy, Janet R | |
dc.contributor.author | Sparks, Beverley A | |
dc.contributor.author | Jimmieson, Nerina L | |
dc.contributor.author | Zapf, Dieter | |
dc.contributor.editor | Zerbe, WJ | |
dc.contributor.editor | Hartel, CEJ | |
dc.contributor.editor | Ashkanasy, NM | |
dc.date.accessioned | 2017-05-03T13:11:18Z | |
dc.date.available | 2017-05-03T13:11:18Z | |
dc.date.issued | 2010 | |
dc.date.modified | 2011-01-19T05:58:04Z | |
dc.identifier.isbn | 9780857241771 | |
dc.identifier.doi | 10.1108/S1746-9791(2010)0000006013 | |
dc.identifier.uri | http://hdl.handle.net/10072/35313 | |
dc.description.peerreviewed | Yes | |
dc.description.publicationstatus | Yes | |
dc.format.extent | 217073 bytes | |
dc.format.mimetype | application/pdf | |
dc.language | English | |
dc.language.iso | eng | |
dc.publisher | Emerald Group Publishing | |
dc.publisher.place | United Kingdom | |
dc.relation.ispartofbooktitle | Emotions and Organizational Dynamism | |
dc.relation.ispartofchapter | 9 | |
dc.relation.ispartofstudentpublication | N | |
dc.relation.ispartofpagefrom | 221 | |
dc.relation.ispartofpageto | 258 | |
dc.relation.ispartofvolume | 6 | |
dc.rights.retention | Y | |
dc.subject.fieldofresearchcode | 380106 | |
dc.title | Service encounter needs theory: a dyadic, psychosocial approach to understanding service encounters | |
dc.type | Book chapter | |
dc.type.description | B1 - Chapters | |
dc.type.code | B - Book Chapters | |
gro.rights.copyright | © 2010 Emerald. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version. | |
gro.date.issued | 2010 | |
gro.hasfulltext | Full Text | |
gro.griffith.author | Sparks, Beverley A. | |