What is happening to flexible workers in the supply chain partnerships between hotel housekeeping departments and their partner employment agencies?

There are no files associated with this record.

Title What is happening to flexible workers in the supply chain partnerships between hotel housekeeping departments and their partner employment agencies?
Author Soltani, E.; Wilkinson, Adrian John
Journal Name International Journal of Hospitality Management
Year Published 2010
Place of publication United Kingdom
Publisher Elsevier
Abstract The primary aims of this paper are two-fold: first, to consider the potential which exists for hotel management to establish a firm relationship with employment agencies to contribute to the deployment of right numbers and skills at the right place; and second, to assess whether both the hotels and employment agencies treat the flexible workers as a resource, or as a cost. The findings, based on 84 qualitative interviews, indicate that: there is a solid economic rationale that is likely to bind the incidence of flexible working practices to the wider recruitment strategies of the hotels; that the flexible firm models do not provide a full account of supply chain relationship between hotels and their partner agencies; and that the current management approach to labour flexibility conforms to a 'hard' version of HRM in that labour is treated as a variable cost. The findings suggest that flexible workers are highly likely disadvantaged in terms of access to training, career development, remuneration and other work-related practices than core employees. Overall, the data reveals that both dimensions of cost and, to a lesser extent, quality of the workforce provided by the employment agencies are central to the interests of the hotel management, thereby forming the backdrop to their decisions on whether to maintain these supply chain relationship with their partner agencies. Finally, the implications of these findings are discussed.
Peer Reviewed Yes
Published Yes
Alternative URI http://dx.doi.org/10.1016/j.ijhm.2009.06.006
Volume 29
Issue Number 1
Page from 108
Page to 119
ISSN 0278-4319
Date Accessioned 2010-12-10
Language en_AU
Research Centre Centre for Work, Organisation and Wellbeing
Faculty Griffith Business School
Subject Commercial Services
URI http://hdl.handle.net/10072/35626
Publication Type Journal Articles (Refereed Article)
Publication Type Code c1

Show simple item record

Griffith University copyright notice